CLASS PACKS, MEMBERSHIPS & BOOKING POLICY

  • Bookings can be made via our online app Reformation Pilates or via MindBody Online app.

  • ALL class packs are non-refundable and can not be shared. Please take note of the expiration date of your pack, students assume responsibility for their pass validity.

  • All online bookings require pre-payment, NO exceptions. Valid passes on your account or purchase at the studio is required to hold your spot.

  • Expiration date on all packs and memberships are calculated after your first booking.

  • 5 class packs have a 2 month expiry

  • 10 class packs have a 3 month expiry

  • 20 class packs have a 4 month expiry


SUSPENSIONS

  • Membership suspensions. We permit 1 complimentary membership suspensions (for any reason eg: travel, illness (incl. covid), injury etc) as follows;

-          1, 3 + 6 month memberships may be suspended 1 time only at no charge.

-          12 month memberships may be suspended 2 times only.

Please note we cannot suspend memberships with 3 weeks or less remaining.

-          Direct debits. Suspensions must not exceed 1 requests within a 4 month period.

Additional requests to suspend memberships is at a fee of $10 per week.

Suspension periods are for a minimum of 7 days and a maximum of 6 weeks, except in circumstances of pregnancy, where a 1 year suspension is applicable. Notification via email to hello@reformationpilates.com.au must be given PRIOR to the date of suspension.

CANCELLATIONS AND NO SHOWS

Cancellation/No Show Policy. In the event of needing to cancel a booking, 4 hours prior notice is required or payment of $12.50 is forfeited by the client.  We are unable to make any exceptions to this in the efforts of being fair and consistent to all. By making an online reservation you are agreeing to our cancellation/no show policy and agreeing to a charge of $12.50 in the event of not cancelling within 4hrs of class commencement or not showing up.  Cancellations can be made via our online app Reformation Pilates or via Mindbody Online – client is required to log into their account to modify/cancel bookings. If you are wait-listed and added to the class, you must turn up or the late fee is applicable.

  • Gift cards may be redeemed at any time for class passes/memberships or merchandise. ALL Gift Cards are non-refundable.

  • Lost or stolen gift cards are at the onus of the client and will not be honoured by REFORMATION PILATES.

  • ALL workshops and special events are non-refundable, but are transferable with prior notification of 1 day before the event.

  • The schedule is subject to change or cancellations may occur without notice.

  • Class packs and membership fees may occasionally increase each year due to the cost of living. It is our intention to keep our pricing reasonable.

  • All prices are shown in Australian dollars and include 10% GST.



DIRECT DEBIT POLICY

  • Early termination of contract will result in a $200 cancellation fee.

  • Contracts are complete at the end of the contract period and are automatically renewed to carry over to a month to month or week by week basis. Should clients wish to cancel after the contract period has ended they must send through email notification to hello@reformationpilates.com.au to cancel their membership. All direct debit cancellations require 2 weeks advance notice to terminate the contract, after the contract period is over.

  • Minimum term for weekly direct debit is 8 weeks

  • Minimum term for monthly direct debit is 4 months


TRANSFER OF PACKS

  • We permit 1 transfer to another client under the following conditions;

-          Monthly memberships MUST have at least 6 weeks or more remaining.

- Session packs must have 5 or more classes remaining.

-          NO suspensions or extensions allowed on transfer passes.

-          Existing client must email hello@reformationpilates.com.au to nominate the new clients name and email address. 

-          New client must create their own account.


STUDIO ATTIRE

  • All clients are required to wear grip socks (no shoes on the reformer beds).

  • A small sweat towel whilst using the reformer beds is required.

  • Workout clothing, light stretch fabrics are recommended.


MINIMUM AGE

  • Clients must be 14yrs and above to attend classes.

  • No children permitted to wait in the studio during class times.


MERCHANDISE AND RETURN POLICY

The following items can be exchanged or refunded within 10 days of purchase with receipt, unless in the case of defect within 30 days.

  • Clothing that has not been worn with tags attached.

  • Unused pilates grip socks.

  • Other items at the discretion of REFORMATION PILATES.